- Description
- Household services
- Dry cleaners
- Fabric printing
- Tailor shops
- Maintenance of premises
- Repair and tailoring of accessories and textiles
Phone number
(713) 715-17...
— show
Address
Houston, TX 77006, 2450 Louisiana St Suite #600
- Working hours
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SunClosedMon7:00AM—7:00PMTue7:00AM—7:00PMWed7:00AM—7:00PMThu7:00AM—7:00PMFri7:00AM—7:00PMSat8:00AM—4:00PM
- Official website
- Are you the owner?
Sort by:
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Rene L.May 30, 2021, 2:24 amNot bad but considering the price, not the best cleaning I've had. All 3 pieces had a bunch of lint and there were two little frayed holes near the collar. It's a $90 shirt so that's a bummer.
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Abraham Z.April 13, 2021, 3:49 pmI was left leery after trying them. I was in need of a new dry cleaner and decided to use Upscale based on their reviews — but there was just peculiar interactions with them from start to finish. I brought in 10 shirts and a pair of slacks — told them it was my first time and asked if I could ensure there be no crease on pants. I was told same day services were suspended, that I'd receive a half off discount for being a new client and that there'd be no problem on the pants. I asked if I could p ay now and was told I could only pay on pick up. I came in a few days later (dropped on Saturday, attempted to pick up Monday evening — their website said open until 7pm, but I guess it's actually 6pm — so picked up Tuesday morning) — was charged full price and there was a crease on the pants. I told this rep about the mentioned discount from the first rep and she said she didn't know how to apply the discount. She did after some trying apply a discount, but it was not for half as stated. I let it go and asked her if it was possible to pay on drop off instead of pickup and she stated I could. The shirts were fine, as were the pants (minus the crease) — but for the final cost and questionable behavior, I'd say be careful. I won't be back, but if you go, check everything. … – show
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Jennifer B.February 6, 2021, 11:43 pmI went to pick up my items and was told I owed money. I told her they had already been paid for and the customer service representative said they don't charge for alterations at drop off. I went back to my car and found the paid receipt. After I handed it to her she then said they changed to a new system. What I don't understand is why she told me that they don't accept payment for alterations at drop off. She also took my receipt and threw it out.
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Jonathan S.January 30, 2021, 9:56 pmAfter ruining two shirts a pair of pants and losing another pair of pants all within an 18 month period I called it quits, I’m going back to my old place that costs twice as much
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Steve C.October 23, 2020, 8:51 pmMy go to dry cleaning. The manager is always so friendly and nice when I come in. Their prices are great and the turnaround time on everything is incredible, no complaints.
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Rick R.June 1, 2020, 3:59 amFriendly, competent and responsible, good value.
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Eva P.March 8, 2020, 8:12 amGreat quality service, fast turnaround, and reasonably priced. Don't forget to take advantage of their 50% off your first order special!
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Stephanie K.September 10, 2019, 6:55 pmUnfortunately one of favorite dresses was ruined after our first visit to Upscale. Not the best experience for the upscale price paid for a few items.
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Company's official replyJune 3, 2020, 1:03 amHi Stephanie I’m sorry about the experience you had with us. The dress should not have been returned like that. The loose stitching can be easily fixed. We want to redo the dry cleaning and fix the loose stitching on the dress. Please bring by the dress at any of our locations and we’ll take care of you. Once again I do apologize for the issue and we hope we can resolve it for you as quick as possible.
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Collin M.July 6, 2019, 1:55 amAwesome and inexpensive!
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Company's official replyJanuary 23, 2020, 9:39 pmThank you Collin!
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Ludovic d.June 25, 2019, 12:02 amExcellent. Good cleaner
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Company's official replyJanuary 23, 2020, 9:39 pmThank you Ludovic!
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Sumit S.June 5, 2019, 8:44 amExcellent quality, great prices, and wonderful customer service — can't ask for much more.
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Company's official replyJanuary 23, 2020, 9:41 pmThank you Sumit! We also provide FREE same day service thats in between 7am-9am back by 5pm Monday- Friday!
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Kareem H.May 22, 2019, 8:19 pmPhenomenal work. Coffee and water. Quick turnaround. Front desk is responsive and will work with you on pricing. Cheapest rates for suits.
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Company's official replyMay 22, 2019, 9:15 pmGlad you had a great experience with us. Thanks for being an awesome customer and letting us take care of all your cleaning needs.
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Rihab C.April 24, 2019, 10:19 pmVery rude attitude from the front desk lady. They also do not tell you when it will be ready. It’s affordable tho.
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Company's official replyMay 20, 2019, 8:17 pmRihab I am so sorry with the customer service experience you had with us. I took a look at your account and I do apologize, in cases with alterations we always give customers a timeframe on when your repairs will be done, that is something we should not have overlooked. Please email us on our website so that we can take care of you.
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Emma L.April 13, 2019, 12:02 amThis is the best place ever!! And they have two locations! The customer service here is AWESOME, and they usually go ahead and pull your clothes when they see you pull into the parking lot!! They do all kinds of alterations and do exactly what you ask!! They have the nicest little coffee/water bar for customers too!! Easy to find, great prices and the sweetest employees!!
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Company's official replyApril 22, 2019, 7:57 pmEmma thank you so much! I'm so happy to have made your dry cleaning experience with us easy, quick and pleasant. Thank you so much for being such an awesome customer!
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Jonathan Q.April 8, 2019, 10:31 pmHonestly have to say “Best cleaners in town”!!! I had such an amazing experience when I walked in.I was acknowledged & greeted by Victoria. She was very helpful & answered all of my questions I had. The store was nice & clean also smelled very good. I love the coffee bar & water they offer! Such a nice touch for them to have these drinks for free. This is my go to place when I am in need for good quality cleaning. Customer service is%100.
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Company's official replyMay 22, 2019, 9:20 pmSo glad that we made you a happy customer!! We do our best to keep the store clean and the ambience fresh. Our staff does an excellent job at attending to customers needs. Thanks for being a loyal customer!!
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ChaseApril 3, 2019, 5:51 pmA bit steep on the prices. But the service is fantastic and there cleaning is phenomenal. Definitely worth the price
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Company's official replyJanuary 23, 2020, 9:42 pmHey Chase, we're glad you are happy with our customer service and quality cleaning!
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Rose G.February 11, 2019, 9:59 pmI went in to ask about their prices!! Very reasonable! The counter girl Victoria was very nice & so professional. She answered all of my questions and didnt rush me out. The store was nice clean & smelled so good. Coffee bar & water is such a plus! I will definitely be returning to drop clothes off, to see Victoria and grab a cup of coffee!
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Company's official replyApril 22, 2019, 7:50 pmThanks for the kind words Rose! Im glad you had an amazing experience with us and hope you continue trusting us with your dry cleaning, Thanks!
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David M.February 8, 2019, 3:27 amOMG!!!! where is my dryclean girl Victoria? For the past 2 days I have tried to drop off my clothes & I don't see her. Did she quit? will she be back? I love the this cleaners & their prices but mostly the counter girl Vicky! She is knowledgeable, greets you when you come in & so nice. Love her, I hope she comes back!
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Company's official replyFebruary 8, 2019, 4:30 amI’m sorry you had to leave us a 4 star review for that but Victoria has not quit she was just out sick. Please let us know what we can do to to improve our services. Thanks!
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Hiram G.January 30, 2019, 9:38 pmThis one star review is for who ever the manager is. I went to this place to pick up dry cleaning for my GF 12pm Wednesday. Walked up to the store front to find the open sign lit up and another sign with open from 7am-7pm. But the door was locked. Assumption is someone stepped out. No biggie. BUT! I waited for ten minutes, and after knocking on the glass a lady comes out form next store and says I was mailing a package for my manager. I said a note would be nice, and she said she was only a minu te. Which was untrue. No apology. No, you are right sir I should have put a note. Something that shows you were in the wrong. The manager needs to do their job and tell employees to leave notes stating when someone will be back, so customers can plan their day. Also let the employee know that a apology goes a long way, and don’t give the customer a attitude because they did something wrong. So for you manager, you failed to do your job. … – show
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Company's official replyJanuary 30, 2019, 9:53 pmHiram I’m sorry to hear about your experience. There should have been a note posted on the door even if our employee stepped out to mail something next door. I will address this issue with the employee but in the meantime please email us through our website so we can take care of your issue. Thanks
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Miles S.January 3, 2019, 4:06 amI recently moved from out of state and was in search of a good quality, reasonably priced dry cleaners. Well, I found it! I had approximately 15 dress shirts and a pair of wool pants to have cleaned. Victoria at the front desk was extremely knowledagble and up-front with the costs (which are VERY reasonable btw). She even called about 5 minutes after I left when she found a stain (caused by me years ago) on one of the shirts! I acknowledged that I knew about it, and she offered to try her best o n it! What great honesty and transparency. Thanks Victoria! This is THE dry cleaners to go to. … – show
Reviews about Upscale Cleaners