Upscale Cleaners

Eric is always responsive, patient and super friendly! Very happy with the quality of work and the pricing.

Eric is great! Always friendly and always looking out for you. Great place to bring your clothes.

We've lived in the area for some time but never seen this cleaners and decided to try it since it's walking distance from our home and I wish we had not. The prices are outrageous! And I'm a small businesses owner so I rarely complain about price but what they charge in insane and the quality of their work is mediocre at best! I was charged 60$ for two blankets and one which they said the stain couldn't be removed which was false because my normal cleaners got it out for 9$ and I was still charged full
Price. 10 for a shirt. They offer 50 percent off for first time clients which doesn't include comforters/blankets/curtains and I still paid almost 200. My dress was dirty as if it had been dragged across the floor at the bottom and this was a mini dress so how is that even possible. I do not recommend this cleaners. Over priced, less than quality work.

Place did not clean my clothes correctl, and then charged me too much for just 3 shirts; two pants, and one jacket =&39.

Eric is the best. He's patient, kind and always greets me when I enter the establishment. He always makes a customer feel acknowledged even when he busy.

Katrina E.

Eric is rude and not helpful. The location stinks and it's over priced. I will not be returning to this dry cleaners ever again.

The name is kind of a deterrent. Makes me think its overpriced. But when I had a $600 gown that needed drycleaning, I'll overpay as long as I know I can wear the gown again.

Since I was a first time customer, I and a 50% off coupon, so I only paid around $17 total for a gown. Not bad. Thank you, Jennifer, for the great service!

Parking is in the back. Complimentary water and coffee. Next day pickup available too.

I used them for the first time before the holidays. They gave me the 50% discount but unfortunately it costs me a fortune. I brought one of my favorite Saks cashmere sweaters to be cleaned. When I picked it up it had shrunk so much I could not even put the sweater on. I returned it to them with a promise they would contact me asap. No call. I had to call them back. At that time I was informed that they had "stretched" my sweater and I could come pick it up. I was not asked if this resolution would work for me.

I went to the place to pick it up. The sweater was stretched all right. It was now thin, with tight short arms, misshapen, and looking like something you would purchase at a discount store.

I told them this was not satisfactory and after getting a bunch of drama and back talk from the clerk i had to go to ANOTHER Upscale to attempt to resolve my problem. I spoke with the manager who assured me the issue would be taken care of.

The manager called me the next day and asked me if i had a receipt. Unfortunately I did not. He said he would look online.

I got a text the next day offering $50 check or $50 in dry cleaning. Seriously.. This was a nice ( Not feather weight) textured Saks cashmere sweater, hardly worn. And $50 is what they came up with.

Not to mention The offer for dry cleaning... you have just ruined my cloths, offered me pennies on the dollar, and want me to bring you more of our clothes???

Seriously. Done... And it isn't so much the ruining of my cloths but more the handling of the issue.

Anyone know a good cleaners in the Eado area? This place super sucks.

This review is for the location on W Gray (up to date cleaners by signage, but according to the website, it's the main office for upscale). I am a nurse who was recently promoted to an assistant director position, so bye bye scrubs! And, I needed to find somewhere I could trust to clean and press my business clothes and suits. I saw this cleaners and wanted to give them a try. Though the reviews were mixed, I figured I'd try my luck. After all, they did have a 50% special for new customers. Now, I wish I hadn't. Several of my blouses and all of my blazers still smell worn. The one I wore to a cigar bar still smells like cigars. I know they didn't clean my clothes. They just pressed them. So, I'm left doing the work that I paid to be done. So much for convenience.

Very nasty and rude male employee. after paying $60 for 4 items, he spoke to me very terribly. I will not patronize this business again. I've contacted the company directly regarding this manner. Waiting to hear back from someone in the corporate office.